User

Irene Arieputri

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Articles

Recent activity by Irene Arieputri

  • 2022 Company Announcement

    Here's what happening this summer...  Summer may be hot, but these summer employee perks are even hotter. Check out the Summer 2016 perks here. What’s new?　 With the Company’s enhanced focus on sum...

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  • How to flag an incident

    Problem-and-incident tickets are useful when a problem or service interruption is reported by more than one employee. For example, when the wireless network in the office stops working, several peo...

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  • How to request for hardware replacement

    1. Check asset, ensure that asset belongs to department code FC100. If not, direct request to outsource partner team   2. Raise side conversation to hardware vendor for replacement. Confirm availab...

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  • 2023 Employee Handbook

    Welcome to your company handbook. This handbook provides all the information you need to settle in and some tid-bits even the most seasoned employees need from time to time. You’ll learn about us a...

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  • How to initiate new employee onboarding

    New employee IT setup includes the following:  Email IT hardware including: Laptop or Desktop Monitor Mouse Keyboard Cables USB sticks Phones Software access, which can include: Company email ...

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  • ANNOUNCEMENT : VPN Outage

    We are aware that our VPN is currently experiencing connectivity issues resulting in an outage for some users.  We are working with our VPN Provider support to resolve this issue. We apologize for ...

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  • Giving Zoom Access

    Here is how you would add a new user to Salesforce: Log into Okta Admin Give user access to Zoom - Production  Sign in to Zoom Sign in

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  • VPN issues

    If there is a ticket regarding the VPN follow these steps.    Check if system is working  See if other tickets Report it to other  Escalate it. 

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  • Outlook Access

    In order to process a request for access to Outlook or any Microsoft Enterprise Licenses, please complete the following steps: 1. Submit a Request 2. Select Software Access 3. Complete the required...

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  • Changes to mobile passcodes for biometric login

    For the past several years, we’ve provided a simple and convenient way for our customers to protect sensitive information on their users’ devices with our mobile passcode feature. However, as techn...

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